FAQs
What are the details of Boat Mart USA’s FREE SHIPPING OFFER?

Boat Mart USA is pleased to offer FREE SHIPPING on most products over $100.  Not all products over $100 are included with this offer.  You can view a list of these products on our Products - FREE SHIPPING page.
 
Products could be shipped by UPS, DHL, FEDEX, or the USPS. If there is no Free Shipping designation on the product page then shipping charges will apply for these products. The Free Shipping Offer is not available to Alaska, Hawaii, or any international destination.  It is only available to lower 48 US States. If you are in any location other than the lower 48 states we will contact you after you have placed your order with an updated shipping charge for the products with Free Shipping. If you have any questions please contact our customer support team on our Contact Us page.
 
Please note that products with Free Shipping could arrive separately from products that shipping charges apply to. If your order contains both products with Free Shipping and products that will be charged a shipping fee, the shopping cart will only calculate the shipping charge based on products that are not designated with Free Shipping.
 
If you have any questions please feel free to Contact Us.

What are the details of the Free Gift Certificate offer on select products?

Boat Mart USA is pleased to offer free gift certificates with the purchase of select products. The amount of the gift certificate varies by product and will be specified in the product description if available with the product. Please note that not all products qualify for the free gift certificate offer.

Gift Certificates will be sent to your email address that was used to sign up. They will be sent between 30 and 40 days from date of purchase. When your gift certificate is received it can be entered during checkout and you will receive credit in the amount of the gift certificate. Gift certificates are redeemable for merchandise only and will not be redeemed or exchanged for cash. Gift certificates can only be used at www.boatmartusa.com. If you have any questions about this offer please contact our customer support team on the contact us page.

What are the details of the monthly drawing for a FREE $25 Boat Mart USA Gift Certificate?

Any person who signs up on our website by visiting our Log In page and then writes 2 product reviews that are accepted for 2 different products is eligible for that months drawing. You may enter as many times as you like. You will receive 1 entry per 2 product reviews per month. You are eligible to win the drawing ONLY 1 time per 12 months. This means if you win the April drawing you won't be eligible to win until May the following year.

To be eligible for any months drawing, you must have your reviews completed by 9:00 PM Eastern on the last day of the month. The drawing will be held at 10:00 PM eastern on the last day of each month. Winners will be notified within 1 week of the drawing at the email address that was used to sign up. All product reviews are approved or rejected by Boat Mart USA staff to ensure the product reviews are clean and relevant to the product. No product reviews will be altered from their original content, just accepted or rejected. Rules are subject to change at anytime and contest is subject to end at anytime. If you have any questions please feel free to contact us

Do you charge taxes?

Boat Mart USA is required to collect sales tax for customers in the state of Georgia. No sales tax will be collected for any other customers in the USA!

Are your products brand new with manufacturer warranties?
Absolutely! All products purchased from Boat Mart USA are brand new in the box and come with manufacturer’s full warranty.
How do I contact Boat Mart USA?
1. Easy! Just click on the link to our Contact Us Page and it will give you all the details you need to contact the appropriate department

2. At the top right of every page is our Live Chat button that allows you to chat live with a Boat Mart USA Customer Support Representative. Just click this button to get started!

How do I determine how long it will take my order to arrive?
Just click on the link to our Shipping Page and it will give you all the details about shipping your order.
Can I special order an item?
Yes! If you don't see an item in our huge inventory of products, please click on the link to our Contact Us Page and choose the special order department. Just send the manufacturer's product number along with a description and someone from our special orders department will contact you. Please note that we may not be able to fulfill all special orders.
How do I check the status of my order?
You can check the status of your order two different ways.
1. Contact our customer support team by simply visiting the Contact Us Page and filling out the form located on the page.
2. At the top of the Home Page there is a link titled Login. Click on the link and enter your login information. You will then be able to see your order status."
How do I pay for my purchases on the web?
We accept Visa, MasterCard, American Express, and Paypal.
How do you protect the privacy of your customers?
We take the security and privacy of our customers seriously. Please visit our Privacy Page for more information.
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